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When you open an account on ok49, these terms govern how your account works, what we expect from you, and what you can expect from us. Access to ok49 and its features depends on your local law and eligible regions — read these terms before your first session.
These terms form the agreement between you and ok49 when you register and use your account. They apply to everything you do on the platform — logging in, browsing the lobby, placing wagers, and handling your account wallet. We keep this policy current and publish changes on this page; continuing to use ok49 after a change means you accept the updated terms. Access to ok49 is subject to the laws of your jurisdiction. We do not represent that any content, account feature, or transaction is lawful in every region. You are responsible for confirming that using ok49 complies with the rules in your location before you deposit or wager. Payment transactions through bKash or Bank Transfer are processed according to the terms shown at the point of deposit or withdrawal in your account wallet. Those screens show the current limits, steps, and confirmation requirements. If a transaction is disputed, the process starts with a support request — we review the account record and respond through our published contact route. We may suspend or close an account if terms are breached, including providing false registration details or attempting to access ok49 from a restricted region. Decisions of this kind can be raised through our support channel.
These terms cover your login credentials, session security, and the actions you take while signed in. You are responsible for keeping your password confidential. Any activity logged under your account is treated as yours unless you report a security issue through support.
Deposits via bKash or Bank Transfer and withdrawal requests made through your account wallet fall under this policy. The specific limits, fees, and processing steps shown in your wallet screen are part of the terms at the time of the transaction.
Game content supplied by Microgaming, JDB, Spadegaming, and Pragmatic Play is covered in so far as it is accessible through your account. Availability of titles and categories can change; we do not guarantee that a specific title remains accessible at all times.
External services — including your mobile carrier, your bKash wallet provider, and your bank — operate under their own terms. ok49 is not responsible for delays, fees, or restrictions imposed by those third parties. Check their terms separately before initiating a transfer.
These terms are not one-sided. You have specific actions available to you at any point during your account relationship with ok49. If you believe a transaction record is incorrect, you can open a support request and we will pull the account log for that session and walk through it with you. Your account history — deposits, withdrawals, and wager records — is visible in the signed-in account area; that is the first place to check before raising a dispute. If your personal details change — phone number, email address, or the mobile wallet linked to your account — you can request an update through support. We verify the change against the original registration before applying it. This protects your account from unauthorized edits. You may also ask us to explain a specific term or policy clause in plain language. If you disagree with a term change after we publish it, your option is to close your account before the change takes effect; continued use after the effective date constitutes acceptance.
Your transaction and wager history is available in the signed-in account section. Check there first for any discrepancy before contacting support — most questions resolve at that step.
Request an update to your registered email, phone, or linked bKash number through support. We verify the change against original registration details before applying it.
If a clause is unclear, open a support ticket and ask us to explain it. We will respond through the same channel with a plain-language breakdown of the relevant section.
You can ask us to close your account at any time via support. Any pending balance in your wallet will follow the standard withdrawal process before closure is completed.
Open the chat widget from any page while signed in to raise a terms or account question directly. Available through the site interface.
Send a written query or dispute to our support address listed in the account help section. Keep your account email in the subject line for faster matching.
The Help section of the site carries published answers to common policy questions. Check there first — many terms questions are answered without needing to wait for a reply.
We store the registration and transaction data needed to operate your account. That includes your contact details, wallet records, and session logs. We do not sell account data to third parties. Data is used to verify your identity, process transactions, and respond to support requests.
ok49 uses cookies to keep your session active and to remember your login state across pages. You can review cookie settings in your browser. Blocking essential cookies may prevent login from working correctly on your device.
We require a verified email address and a password at registration. If you suspect unauthorized access, contact support immediately through live chat or email. We will review the session log and advise on the next step, including a forced password reset if needed.
We keep a record of term versions and their effective dates. If you need to know what terms were in place during a specific period — for a dispute, for example — support can confirm the version that applied. Updates are posted on this page with the effective date shown at the top.
Access to ok49 depends on whether use is lawful in your location. We serve users in supported regions, but you are responsible for confirming that your use complies with local law. If you are unsure, review the rules in your jurisdiction before opening or using your account.
We publish updates on this page and note the effective date at the top. If you continue using your account after the change takes effect, that counts as acceptance. If you do not agree with a change, close your account before the effective date by contacting support.
Yes. Your full transaction history is in the signed-in account area. That covers bKash deposits, Bank Transfer requests, and withdrawal records. Check there first if you have a question about a specific transaction before raising a support request.
Contact support via live chat or email and request the update. We verify the change against your original registration details before applying it. This step protects your account from unauthorized modifications.
Contact support immediately through live chat. We can review the session log for your account and, if needed, force a password reset. Do not wait — flagging it quickly gives us the best chance to limit any impact on your wallet.
Both payment methods are covered by these terms, but the specific limits, confirmation steps, and processing instructions shown at the point of deposit or withdrawal may differ. Always check the wallet screen for the current conditions before submitting a transaction.