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ok49 is clear about what data we collect when you create an account, make a deposit via bKash or Bank Transfer, and use our platform. This policy explains what we hold, why we hold it, and what you can do about it — access depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your contact details, login credentials, and the transaction records generated each time you use a payment method such as bKash or Bank Transfer. We also collect technical data your device sends automatically: browser type, session identifiers, and IP address. This data is used to operate your account, process your transactions, and respond to your support requests through the channels we publish. We do not sell your personal information to third parties. We share data only where it is necessary to process a payment, meet a legal obligation, or investigate a reported security issue. Retention periods vary by data category: account identifiers are kept for as long as your account is active and for a period after closure as required by applicable law; transaction logs tied to bKash or Bank Transfer activity are held for a period consistent with financial record-keeping requirements in your jurisdiction. Where you access ok49 from Bangladesh, your use of the platform and the rights available to you depend on your local law and the eligible regions we serve. This policy does not override local legal requirements; it describes our baseline handling practices.
Transaction records tied to bKash deposits are logged against your account wallet and retained as required by applicable financial record-keeping rules in your jurisdiction.
Bank Transfer activity generates a transaction log in your account. These records are held for the period required by law and are accessible to you through your account history.
Your email address, login session data, and account ID are held while your account is open and for a defined period after closure, consistent with our legal obligations.
IP address, browser type, and session tokens are collected automatically to secure your login and detect unusual access. They are not used for advertising profiling.
This policy applies to data you share with us directly and data generated by your use of ok49. It does not extend to third-party services you navigate to from our platform, and it does not govern how payment processors handle data on their own systems. Understanding the boundary helps you know who to contact for different data questions.
Data collected when you register, log in, and manage your account — including email, password hash, and session history — falls fully within this policy. You can request a review of this data at any time.
Payment records for bKash and Bank Transfer activity are covered here. Processing of those payments on the payment provider's own systems is governed by that provider's separate terms, not ours.
Usage data generated as you browse game categories or navigate the lobby is covered by this policy. We use it to operate the platform, not to build advertising profiles or share with unrelated third parties.
Links or embedded services from outside ok49 operate under their own privacy policies. We do not control their data practices and this policy does not apply to them once you leave our platform.
You have practical options when it comes to the data we hold. You can request a copy of the information we have on file, ask us to correct details that are inaccurate, or raise a question about how a specific piece of data is being used. For requests related to transaction records — including bKash deposits or Bank Transfer entries — the starting point is your signed-in account history, where most records are already visible to you. If the information you need is not accessible there, our support team can retrieve it. We aim to acknowledge data requests promptly; how quickly we can resolve them depends on the nature of the request and any applicable legal requirements. Your rights under this policy depend on your local law and the eligible regions we serve — if you are accessing ok49 from Bangladesh, local data protection rules may shape what remedies are available to you.
Log in and open your account history to see transaction records, login activity, and the profile details we hold. Most information is available to you directly without a formal request.
If your contact information or account details are inaccurate, update them in account settings or contact support with the correct information and we will make the change.
If you have a question about a specific data point — why it was collected, how it is used, or how long it is kept — send it to our support team through the channels listed on this page.
For requests that go beyond self-service — such as a full data export or a question about retention — contact us directly. We will tell you what is possible within the applicable legal framework.
If you have a question about this policy or want to exercise a data right, use the contact routes below. We publish only the channels that are actually monitored — we do not list a phone number or operating hours we cannot stand behind.
Open the chat widget on any page while logged in to raise a privacy question directly with our support team. This is the quickest route for account-level data questions.
Send a written request or a detailed question to our published support email address. Include your account identifier so we can locate the right records without delay.
The help section inside your signed-in account covers common data questions and walks you through the self-service steps available before you need to contact the team.
Our approach to data is built around the minimum needed to run your account and process your payments. We do not hold data we have no use for, and we do not share it beyond what a transaction or a legal obligation requires.
We use session cookies to keep you logged in and to protect your account from unauthorised access. You can manage cookie preferences through your browser settings; blocking session cookies will affect how your account functions.
Login sessions are tied to your device and expire after a period of inactivity. If you notice a session you do not recognise in your account history, contact support immediately so we can investigate.
We keep data for as long as your account is active and for the period required after closure by applicable law. Data that no longer serves a legal or operational purpose is deleted on a scheduled basis.
When we update this policy, the revised version is published here with a clear indication of what changed. Continuing to use your account after an update means you have had the opportunity to review the new terms.
These are the questions our members raise most often about data, account records, and their rights under this policy.
We collect the details you enter during registration — your email address and password — along with session and device data your browser sends automatically. Once you make a deposit via bKash or Bank Transfer, a transaction record is added to your account wallet. We do not collect more than we need to operate your account.
Yes. Most of your data is visible directly in your signed-in account: transaction history, login sessions, and profile details. If you want a broader summary of what we hold, contact our support team through live chat or email with your account identifier and we will tell you what is on file.
Transaction records tied to bKash and Bank Transfer activity are held for the period required by applicable financial record-keeping rules. The exact duration depends on your jurisdiction. After your account is closed, a retention period applies before deletion, consistent with legal obligations in your eligible region.
We share data only where it is necessary — to process a payment through a provider like bKash, to meet a legal obligation, or to investigate a security issue. We do not sell your personal information. Payment processors handle your transaction data under their own separate terms once it reaches their systems.
Open your account settings while logged in and update the relevant fields directly. If the detail cannot be changed through self-service — for example, an email address tied to a verification step — contact our support team via chat or email and we will make the correction once we can confirm your identity.
Yes. The rights available to you depend on your local law and the eligible regions ok49 serves. If you are accessing the platform from Bangladesh, local data protection rules apply alongside this policy. This policy describes our baseline practices; it does not override or limit rights granted to you by applicable local legislation.