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ok49 operates under a set of terms that govern how your account is created, how your transactions are recorded, and what rights you hold as someone using this platform. Access to ok49 and its features depends on your local law and eligible regions — read this page before you proceed.
These legal terms set out the relationship between you and ok49 when you open an account, make a deposit, or interact with any part of the platform. They do not constitute a legal opinion on the status of online gaming in Bangladesh — that determination rests with your local law and the eligible regions defined in the account registration flow. Where your access is permitted under local law, these terms apply in full to every session, wallet action and account change you make. Transactions processed through bKash or Bank Transfer are covered under the payment section of these terms; each method has its own conditions shown at the point of deposit. If a conflict arises between a general clause and a payment-specific clause, the more specific clause applies to that transaction. We may update these terms when our operational or regulatory position changes. We will notify you through your registered account channel before a material change takes effect. Continued use of the account after that notice constitutes acceptance of the revised terms. If you do not agree, you should stop using the account and raise a closure request through the support route described in this page.
bKash deposits and withdrawals are subject to the payment terms shown at checkout, including any limits set by the bKash network at the time of the transaction.
Bank Transfer transactions carry their own processing conditions. Review the fields and limits shown in your account wallet before confirming any bank transfer request.
Your account is registered under the region you declared at sign-up. Access and feature availability depend on whether that region falls within our eligible territory at the time of use.
Not every part of your experience with ok49 falls under the same policy clause. Understanding the boundary between what we govern and what falls outside our remit helps you direct queries to the right place and set accurate expectations about what we can resolve.
Login credentials, account creation, identity verification steps and session activity are all inside the scope of this policy. We control these processes and you can raise corrections through our support route.
Deposits and withdrawals made through bKash or Bank Transfer are covered here up to the point they leave our platform. What happens inside the bKash or bank network after that point is governed by those providers' own terms.
Game titles, promotional notices, lobby categories and account-facing copy are all within our editorial scope. If you believe something is inaccurate or misleading, use the policy contact route below.
Game studios supplying content to our lobby — including Microgaming, JDB, Spadegaming and Pragmatic Play — operate under their own licensing and content terms. We are not responsible for their independent service conditions.
Your rights under these terms are practical, not abstract. You can review any transaction record by opening the history section of your account wallet — every bKash deposit and Bank Transfer entry is logged there with a timestamp and reference number. If a detail on your account profile is incorrect, you can request a correction by contacting support with the specific field and the correct value you want applied. You cannot change certain identity fields unilaterally after verification; those require a formal correction request so we can maintain the integrity of the account record. If you want to raise a question about how we handle your data or why a particular term applies to your situation, the FAQ section below covers the most common queries. For anything not answered there, the support contact paths further down this page are the right route. We aim to acknowledge policy queries within the timeframe shown in your account help section.
Open your account wallet history to see every transaction entry, including bKash and Bank Transfer logs, with reference numbers and timestamps visible against each row.
Raise a correction request through support if a name, contact or address field is wrong. Identity-linked fields require verification before any change is applied to your account.
If a term is unclear or you believe it has been applied incorrectly to your account, contact us with the specific clause reference and the transaction or session it relates to.
For account closure, data queries or terms disputes, the support routes on this page are the published channels. Use those — do not attempt account changes outside the official process.
If your question relates to these terms, your account rights, or the scope of a specific clause, use the contact routes below. We do not accept policy disputes through informal channels. All requests must come through a published route so they are tracked and responded to correctly. Access conditions and eligibility queries should include your registered region.
Start a live chat session from the help section of your account. Describe the specific clause or account action your query relates to so the team can route it correctly.
Send your policy query to the support email address listed in your account help section. Include your account reference and the specific term or transaction you are asking about.
The help section inside your account contains published response timeframes and the form for formal correction or closure requests. Check there first before opening a new support thread.
Understanding how we manage the information tied to your account is part of reading these terms honestly. We collect only what is needed to operate your account, process transactions via bKash or Bank Transfer, and keep the platform running for eligible regions. We do not sell account data to third parties. Cookies are used for session continuity and account recognition — you can manage cookie preferences through your browser settings at any time.
We collect account registration data, transaction records and session logs. This information is held to operate your account, verify identity and process payment requests through bKash or Bank Transfer as required.
Cookies keep your session active across pages and remember your login state on returning visits. No personal financial data is stored in cookies — only session identifiers that expire after your session ends.
Your account credentials are your responsibility to keep secure. If you suspect unauthorised access, contact support immediately using the live chat or email route so we can place a temporary hold on the account.
Account records are retained for the period required by our operational terms. To request a review of what data we hold, or to ask for a change, contact support with your account reference and the specific request.
These answers address what we hear most from people reading this policy page for the first time. If your question is not covered here, use the support contact routes listed above.
Access to ok49 depends entirely on your local law and the eligible regions defined at account registration. We do not make legal determinations on behalf of individual users. Check what applies under your local law before opening or continuing to use an account.
The governing law and jurisdiction for these terms are stated in the full terms document accessible from your account. We do not name a jurisdiction on this page because it may vary based on the registered region of your account. Open the full terms document to see the applicable clause.
Yes. Send a data request to the support email address shown in your account help section. Include your account reference number. We will confirm receipt and respond within the timeframe published in the help section — we do not invent a deadline here.
Contact support via live chat or email with the specific clause number, your account reference and the transaction or session it relates to. Disputes raised without a specific reference take longer to resolve, so include as much detail as you can from your account history.
Yes. Each payment method carries its own conditions shown at the point of deposit in your account wallet. The general terms on this page apply to everything else. Where a payment-specific clause conflicts with a general clause, the payment clause takes precedence for that transaction.
Account data is retained for the period stated in our data retention clause inside the full terms document. Closure does not result in immediate deletion — records are kept as required by our operational and compliance obligations. You can ask about the specific retention period through the support email route.